What should I do after the expiration date?”After learning of the customer’s concerns, the staff of CCB jianou zhongshan sub-branch instructed the customer online to successfully apply for the extension of the use period of the special quota of installment pass by calling the special line of CCB credit card customer service.
“I want to apply for small small quick loan, how should operate?”I learned the needs of corporate customers on the phone, and the bank also learned about the situation of customers in the first time. The voice instructed customers to download and use CCB’s “huiunderstandyou” APP.
Since the outbreak of the new coronavirus pneumonia, CCB jianou zhongshan sub-branch has actively responded to the call of the party committee of the superior bank, done a good job in prevention and control and response, on the basis of reasonable flexible schedule of business, strengthen the guidance of online channel business handling, and strive for service “not closed”.
“Do you need to add WeChat to each other? You can contact us at any time when you encounter operational difficulties, and guide you to handle some business at home in peace.”This is during the epidemic, the bank branch staff for customers after the mobile banking service will ask the words.The bank branch staff said that in such an emergency period, CCB staff always full of enthusiasm to serve every customer, from the service of customers, to ensure safety, cohesion to fight the outbreak
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